Awareness
SALON NO SHOW LOSS – £12,701 in annual revenue (This could hire a full time graduate)

STYLISTS LOSS – over £1000 in annual wages (No employee can afford to lose this on wages)

HOURS LOST – 400 hrs annually (over 8 wasted hours every week)

In one day alone we can have as many as 4 no shows or last minute cancellations leaving our stylists with reduced wages and up to 3 hours of vacancy that we are then unable to sell on due to lack of notice

Fairness
Appointment reminder texts/emails are sent out and these are complimentary. We require a full 24 hours cancellation notice of all appointments so we can try to resell the time. 24 HOURS NOTICE means we must have received notification of cancellation exactly 24 hours or more before your appointment time.

We understand life gets in the way sometimes and special circumstances will be taken into account. We are all so busy appointments can slip our mind sometimes so we give you our 3 Step Fairness Policy.

1st NO SHOW or less than 24 hrs notice of cancellation you are charged just HALF of your booked appointment value and we let you spend that charge on salon products so you have something to show for your charge. That’s fair right?

2nd NO SHOW or less than 24 hrs notice of cancellation you are charged the FULL rate of the appointment value and you can spend that charge on salon products again.

3rd NO SHOW or less than 24 hrs notice of cancellation and any following no shows you are charged the full appointment value.

Fairness Policy
In return we agree that if we need to change your appointment with less than 24 hours’ notice and your booking has stood for more than 48 hours we will endeavour to offer you another appointment on the same day. If we are unable to offer you an alternative appointment* on the same day we will gift you with half of your appointment value with free products when you return for your booking.

*Please note due to sickness we cannot guarantee we can offer you the same stylist at the same time but we will endeavour to offer you an alternative appointment on the same day

Lateness
If you are late for your appointment the time comes off your appointment and we cannot guarantee you the full service you booked for however you will be charged for the full service but we can guarantee your stylist will do everything they can to make you look and feel amazing in the time they have. If we are late starting your appointment your service is not affected.

In our service industry appointment times can be unpredictable so we base them on averages. We cannot guarantee you will be in and out in your exact booking time so please make appointments when you are not in a rush to get out at a specific time. We want you to have the best salon experience and rushing will not only compromises your experience but adds stress and pressure on your stylist.

We thank you in advance for your understanding and supporting your stylist and salon team.